ORDERING

To enter a lens order is as easy as selecting an existing design from a list, entering the lens specifications and clicking OK. When it’s time to print out the orders for manufacturing, select the order or orders from a list and a bar-coded worksheet will be printed.

Different lens designs require a different set of parameters to be entered. To reduce errors and confusion, the OrderEntry program prompt the user to enter only the parameters that are specific for the selected design. The program also perform a number of checks on the input values to prevent manufacturing problem or unneeded rejects due to mistyped parameters.

Advanced warranty management which allows the user to assign one or more warranty policies (number of remakes and validity) to each lens design. FocalPoints tracks the number of remakes and the warranty validity based on how much time has passed since the first purchase. When entering the new prescription, the program assist the user in choosing the lens parameters by showing side-by-side the list of remakes.

Customers are allowed to paid in advance for a “bank” of lenses, that is a given number of lenses of a specific type. The Lens’ Banks module allows to create multiple “banks” for different quantities or lens’ type. The Invoicing module will track the number of lenses picked-up from the specific lens bank automatically.

It often happens that a Customer Service Rep may need a Supervisor approval before proceeding with an order. The Notify-to option allows to enter the order, marking it for revision and notifying it to a specific user or group.

For example it can happen when Customer Service needs a Consultant or technical assistance, an approval on discounts or need to deal with customers in arrears.

Sometimes a Lab already has its own ordering system and prefers to use FocalPoints only for manufacturing.

The XML Order Import module will import in a few seconds the data generated by the existing ordering software, thus generating automatically an order in FocalPoints.